Refund & cancellation policy

1. Refund policy table

2. How to request a refund

Open My bookings, choose the booking and tap Cancel & refund. The refund amount is shown before you confirm. Enter the bank name, account holder and account number the money should go to. The package is cancelled as a whole — ferry, tee time and hotel can’t be refunded separately.

3. Cancellation by operator or course

If the ferry operator cancels or the course closes for weather, the whole package is refunded 100%, or you can move to another date free of charge.

4. Change date vs refund

You can change the date free of charge until 24 hours before the ferry. The whole package moves; you only pay or receive the price difference, and you choose new tee times.

5. Special cases

For medical emergencies or a death in the immediate family, we review outside the standard table with supporting proof. Decision by email within 2 working days.

6. Where the money goes

Every refund request is checked and approved individually. Once approved, the money is transferred to the bank account you entered on the refund form. No refunds as balance or credit. Group deposits (30%) are not refundable.