How can we help?

Most asked

How early should I check in for the ferry? + −

Arrive 60 minutes before departure at HarbourFront Centre and show your e-ticket and passport at the counter — no printing needed. Running late? WhatsApp us straight away.

Which passport rules apply? + −

Your passport must be valid for at least 6 months after your return date. We warn you at checkout if it isn’t, but immigration makes the final decision.

Can I change a player name after booking? + −

Yes, up to 24 hours before the ferry. WhatsApp us the booking code and the new name exactly as in the passport.

Does the green fee include buggy and caddie? + −

Yes. Green fee, caddie and shared buggy are included. Caddie tips (usually S$10–15) are paid in cash on the day.

How do tee times work? + −

You choose a whole-hour tee time for each golf day when you book. Times are Batam local time (WIB, 1 hour behind Singapore) and are already matched with the ferry.

What if it rains? + −

Light rain: play continues. If the course or ferry cancels for weather, you get a full refund or a free move to another date.

How do I pay? + −

By bank transfer only, to the account shown at checkout. Transfer the exact amount with your booking code as the reference, then tap “I’ve transferred” within 10 minutes.

When do I get my e-ticket? + −

We check the transfer manually, then confirm the ferry, course and hotel. The e-ticket arrives by email once everything is confirmed.

How much do I get back if I cancel? + −

More than 72 hours before the ferry: 100%. 24–72 hours: 50%. Less than 24 hours: no refund. Cancelled by the operator or weather: 100%.

How long until a refund reaches me? + −

Each refund is approved individually and then transferred to the bank account you enter on the refund form — usually within a few working days.

Can I change my date instead? + −

Yes, free until 24 hours before the ferry. You pay or receive the price difference and choose new tee times.